Please keep in mind that because all of our shades are custom made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 30 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you. All you have to do is contact us to quickly start your warranty claim.